Privacy Statement

We value your privacy, and take every precaution to maintain your safety and privacy, while browsing our website, making a booking, during your stay with us and all other interaction you may have with Balingup Hillview Retreat and staff.
The Balingup Hillview Retreat website is protected by SSL certificates which create an encrypted connection.

Recording your visit
No attempt will be made to identify individual users or their browsing
history except, in the unlikely event of an investigation, where a law
enforcement agency may exercise a warrant to inspect this Website’s logs.

Recording your e-mail address
We will only record your e-mail address if you send us a message or complete any forms on our website. We may from time to time use it to keep you informed of our services, promotional events, and special packages available.

Credit card information
While making credit card payments via our online booking system you will be asked to fill in personal contact details needed to secure the booking and then taken to the Westpac Bank PayWay secure payment page, where you enter your credit card details. Please refer to Westpac privacy policy available at their website.

Other Payment options
You may however wish to give your credit card details via telephone.  The details will then be manually entered into the same secure site by the Management of Balingup Hillview Retreat.  Once the transaction has been approved, this information will be securely locked and filed to be destroyed within a reasonable length of time. This allows for any chargebacks or disputes that may arise.

We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.

Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us at:

revised July 2017

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